Shipping policy

At Eternal Flame Creations, we are committed to providing you with a seamless and enjoyable shopping experience, including hassle-free shipping. Please take a moment to review our shipping policy to understand how we handle the delivery of our products:

1. Shipping Methods: We offer various shipping options to accommodate your needs. The available methods and estimated delivery times will be displayed during the checkout process. These may include standard shipping, expedited shipping, and international shipping for our global customers.

2. Processing Time: Most orders are processed and shipped within 1-2 business days after your payment is verified. In cases of custom or made-to-order items, processing times may vary.  Please allow additional processing time around sales and during holidays.

3. Shipping Costs: Shipping costs are calculated based on the chosen shipping method, the destination, and the total weight of your order. You can review the shipping costs during the checkout process before making your payment.

4. Shipping Destinations: Eternal Flame Creations ships products to customers both domestically and internationally. However, please note that international customers may be subject to import duties, taxes, and fees, which are the responsibility of the recipient.

5. Tracking Your Order: Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can also track your order by logging into your Eternal Flame Creations account.

6. Estimated Delivery Times: Estimated delivery times will depend on your chosen shipping method and your location. While we strive to meet these estimates, please note that unforeseen circumstances or delays with postal services may occasionally occur.

7. Shipping Updates: We will keep you informed about the status of your order via email. You will receive notifications for order confirmation, shipment, and delivery updates.

8. Multiple Items in One Order: If you order multiple items, they may be shipped separately to ensure timely delivery. You will receive separate tracking information for each shipment.

9. Returns Due to Shipping Issues: If your order arrives damaged or if there are any shipping-related issues, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

10. Contact Us: If you have any questions or concerns about our shipping policy or the delivery of your order, please don't hesitate to contact our customer support team via email at eternalflamecreations@outlook.com.  We are here to assist you.

Eternal Flame Creations is dedicated to providing you with high-quality products and a seamless shopping experience. We appreciate your trust in us, and if you have any further questions or need assistance, please do not hesitate to reach out.

Thank you for choosing Eternal Flame Creations!

Note: This shipping policy is subject to change, and any updates will be posted on our website.